1. Overview & Scope
ColomboHomes operates an online real estate discovery, property marketing, and enquiry coordination platform serving residential and commercial property seekers, owners, and registered consultants in Sri Lanka. We are committed to maintaining the confidentiality, integrity, and security of your personal data in accordance with applicable Sri Lankan privacy standards and international industry best practices.
By accessing or using our website (www.colombohomes.lk), submitting enquiry forms, or communicating with us via phone or WhatsApp, you acknowledge that you have read and understood the practices described in this Privacy Policy.
2. Information We Collect
We collect information that you directly provide to us, as well as data automatically gathered during your visits:
Personal Identification Data
Full name, email address, primary and WhatsApp telephone numbers, preferred contact times, and residential address when provided in consultations.
Property & Transaction Preferences
Target locations (e.g., Colombo 03, Colombo 07, Dehiwala, Rajagiriya), property type requirements (condominiums, penthouses, villas, commercial land), budgetary ranges, bedroom counts, and search criteria.
Enquiries & Communications Records
Contents of enquiry messages submitted via our website forms, private viewing requests, WhatsApp chat transcripts, customer service notes, and feedback.
Listing & Ownership Information
For property sellers, landlords, and authorized agents: ownership confirmation, property dimensions, deed references, architectural blueprints, floor plans, and photographs.
3. How We Use Your Information
The information we collect is utilized strictly for lawful business purposes, including:
- Facilitating scheduled property inspections, site visits, and direct consultations with senior consultants.
- Responding to requests regarding property pricing, title verification, deed status, and developer details.
- Connecting prospective buyers and tenants with authorized sellers or dedicated property consultants.
- Improving website responsiveness, search filters, and catalog navigation.
- Complying with statutory reporting requirements and applicable Sri Lankan legal obligations.
- Preventing fraudulent inquiries, unauthorized access, and deceptive advertising.
4. Cookies & Tracking Technologies
We use standard session cookies and analytical technologies to remember your navigation state (e.g., active filters, property comparison sessions, and display preferences). You may disable cookies through your browser settings; however, certain visual enhancements and interactive features may function with reduced capability.
We may utilize anonymized analytics tools to review general traffic trends, geographic interest in specific Colombo neighborhoods, and platform performance metrics. No personally identifiable financial credentials are harvested through analytics.
5. Sharing & Disclosure of Information
ColomboHomes does not sell, rent, or trade your personal information to third-party advertising brokers. Your information is disclosed only under the following defined circumstances:
- Authorized Consultants & Property Owners: When you request a private viewing or quotation, your contact details are shared with the designated consultant or verified owner handling the specific listing.
- Professional Service Partners: Trusted technical service providers hosting our infrastructure, managing communication conduits, or maintaining database security under confidentiality agreements.
- Legal & Regulatory Authorities: When required by court order, subpoena, or applicable Sri Lankan law enforcement and regulatory authorities to comply with legitimate legal processes.
6. Data Security & Protection
We implement industry-standard administrative, technical, and physical safeguards designed to protect personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. All transmission of enquiry data through web forms utilizes Secure Sockets Layer (SSL/TLS) encryption.
*While we apply rigorous security protocols, no electronic transmission over the internet or data storage system can be guaranteed to be 100% impenetrable. Users are encouraged to exercise caution when transmitting sensitive credentials.
7. Data Retention
Personal information collected via enquiries is retained for the period necessary to fulfill the purposes outlined in this Privacy Policy, satisfy active consultation cycles, resolve disputes, enforce our agreements, and maintain records in accordance with Sri Lankan commercial and legal requirements.
8. User Rights & Access
Subject to verification of identity, you have the right to:
- Request a summary of personal information we maintain concerning you.
- Request correction or updating of inaccurate or outdated contact information.
- Request deletion of your enquiry data, subject to legitimate record-keeping requirements.
- Opt out of future promotional property digests or WhatsApp updates at any time.
9. Third-Party Links & Integrations
Our website features external links to third-party services, such as WhatsApp for concierge messaging and third-party map providers. We do not control and are not responsible for the privacy practices, content, or policies of external operators. We encourage you to review the privacy policies of any third-party service you utilize.
10. Children’s Privacy
ColomboHomes services and property transactions are directed solely to adults aged 18 years or older. We do not knowingly solicit or collect personal data from minors. If we learn that we have inadvertently received personal data from a child under 18, we will promptly delete such records.
11. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect enhancements to our platform features, operational adjustments, or updates in legal statutes. When modifications occur, the “Last Updated” date at the top of this document will be revised accordingly. Continued use of the platform after updates signifies acceptance of the modified policy.
12. Privacy Enquiries & Contact
For any questions, clarification requests, or data access inquiries concerning this Privacy Policy, please contact our management office: